BuzzClan Case Study: Quality Assurance Implementation at Detroit Water and Sewerage Department

BuzzClan partnered with the Detroit Water and Sewerage Department (DWSD) to transform its software quality assurance processes through comprehensive test automation, standardized procedures, and advanced monitoring systems. Our solution helped DWSD achieve faster response times, improved test coverage, and enhanced operational efficiency.

This implementation delivered remarkable results:

  • The average response time was reduced to 18 seconds for support calls
  • 80-90% test coverage across modules
  • Significant reduction in post-release defects
  • Streamlined release cycle efficiency

The Challenge

DWSD needed to modernize its quality assurance processes to handle increasing software complexity and integration requirements. Key challenges included managing multiple system release schedules, standardizing testing procedures, and implementing comprehensive defect tracking.

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